Política de reembolso

Refund Policy

30-Day Returns. If you are not satisfied, you may request a return within 30 days of delivery.

Eligibility. The item must be unused, clean, free of pet hair, and in its original packaging with all accessories. An order number is required.

How to start a return. Email scalefycompany@gmail.com with your order number and reason. We will reply with instructions and the return address. Returns sent without authorization cannot be accepted.

Return shipping. The customer pays return shipping, unless the item arrived damaged, defective, or incorrect.

Damaged or wrong items. Contact us within 7 days of delivery with photos. We will send a replacement or issue a full refund at no cost to you.

Refunds. Approved refunds go to the original payment method within 5 to 10 business days.

Shipping Policy

Where we ship. United States only.

Cost. Free standard shipping on all US orders.

Processing. Orders are processed within 1 to 3 business days after payment.

Delivery. Most orders arrive within 5 to 10 business days after processing. Times are estimates, not guarantees.

Tracking. You will receive a tracking number by email when your order ships. It may take up to 48 hours to update.

Lost or delayed packages. If tracking has not updated in 10 business days, email scalefycompany@gmail.com.

Terms of Service

Overview. This site is operated by ZavuPet. By using the site or purchasing, you agree to these Terms.

Product use. Our products provide comfort, space, and upholstery protection. They are not safety restraints and do not protect pets in a collision. Always use a crash-tested harness, and never leave pets unattended in a vehicle.

Pricing and orders. Prices are in US dollars and may change. We may cancel orders that appear fraudulent or contain pricing errors, with a full refund.

Liability. To the extent permitted by law, our total liability is limited to the amount paid for the product.

Contact. scalefycompany@gmail.com